Privacy Policy BBetika — Our Commitment to Protecting Your Personal Data

This Privacy Policy ("Policy") describes how BBetika ("We", "Platform") collects, processes, stores and protects your personal information ("Personal Data") when you use our platform at bbetika.pro, the BBetika mobile app, and all related services.

BBetika operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We take this responsibility seriously and are committed to keeping your personal information safe and handled responsibly.

By registering an account and using the BBetika platform, you agree to the data collection and processing practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our platform.

BBetika collects your personal information through several means — directly from you during registration, through your use of the platform, and automatically via standard tracking technologies. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. BBetika does not collect sensitive data categories such as your medical information, religious beliefs, or political views.

The personal data we collect is used for the following purposes, all of which are essential to the operation of the BBetika platform and delivering the best service to you:

• Account Management: Creating and maintaining your account, verifying your identity, and ensuring account security through a two-factor authentication (2FA) system.
• Transaction Processing: Securely processing your deposits and fund withdrawals via your chosen payment method.
• KYC/AML Compliance: Meeting legal requirements for customer identity verification and anti-money laundering compliance.
• Customer Support: Responding to your enquiries, resolving complaints, and providing the necessary technical assistance.
• Responsible Gambling: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate assistance.
• Platform Improvements: Analysing usage patterns to continuously improve platform performance, design, and functionality.
• Marketing Communications: Sending promotional offers and platform updates — only to members who have given explicit consent to receive such communications.

BBetika does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share certain information with other parties to operate our platform:

• Payment Service Providers: Transaction information is shared with registered payment processors to facilitate deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Providers: Minimal technical data is shared with third-party game providers to ensure games function correctly and results are recorded accurately.
• Legal Requirement: BBetika will disclose personal information to relevant authorities where required by law, court order, or a valid official investigation.
• Fraud Prevention: In cases involving suspected fraud or harmful activity, information may be shared with relevant security agencies or financial institutions.

All third parties we work with are bound by data protection agreements ensuring your information is managed to security standards equal to or higher than our own.

BBetika uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functionality such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Collecting anonymous information about how you use the platform to help us improve its functionality and design.
• Security Cookies: Helping detect suspicious activity and protecting your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the BBetika platform.

The security of your personal data is our absolute priority. BBetika continuously invests in security infrastructure to ensure your information is always protected against unauthorised access, loss, alteration, or disclosure.

The security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Data encryption at rest for sensitive information such as passwords and financial details.
• Strict role-based access controls — only authorised staff can access member personal data, and only to the extent required for their duties.
• 24/7 security monitoring and automated threat detection systems.
• Security testing and vulnerability audits conducted regularly by independent parties.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.

BBetika retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

The general data retention guidelines at BBetika are as follows:

• Active Account Data: Retained for as long as your account remains active and for the required period following account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable Malaysian financial and tax legislation.
• KYC Documents: Retained for the period prescribed by applicable anti-money laundering regulations.
• Support Communication Logs: Retained for two (2) years for reference purposes and to resolve any disputes that may arise.
• Technical & Analytics Data: Typically retained for no more than twelve (12) months in identifiable form, after which it is anonymised or deleted.

Upon expiry of the retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

As a data subject, you have certain rights regarding your personal data held by BBetika. We fully respect and support the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via customer support. BBetika will process your request within 30 business days from the date of receipt.

The BBetika platform is exclusively for adults aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If we find that personal data of an underage individual has been collected without proper age verification, we will immediately take the following steps:

• Immediately suspending the relevant account pending age verification.
• Deleting all personal data related to the underage individual.
• Refunding any funds that may have been deposited, subject to the necessary investigation.

BBetika reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes to the services we offer.

When material changes are made to this policy, we will notify you through one of the following methods:

• In-platform notifications via your registered account.
• Email to your registered email address (for significant changes).
• Update the "Last Updated" date at the top of this policy.

Continued use of the BBetika platform after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how BBetika handles your personal data, or wish to exercise any of your rights as a data subject, please contact us through the following channels:

• Live Chat 24/7: The fastest way to reach us for urgent privacy enquiries related to your account.
• Privacy Email: [email protected] — for official requests related to personal data, please state "Data Privacy Request" in your email subject line.
• FAQ Section: Visit FAQ page us for answers to frequently asked questions about privacy and data security.

BBetika is committed to responding to all privacy-related enquiries within 14 business days. For requests requiring further investigation, we will keep you updated on progress within the same timeframe.